Frequently Asked Questions about ChapterWeb

Can I demo ChapterWeb before deciding to subscribe?2018-12-12T00:05:40+00:00

Absolutely. We encourage you to try ChapterWeb for yourself for free to see if it meets all of your chapter’s communication needs. We have ChapterWeb representatives who would love to walk you through the demo site so that you are totally comfortable with how to use it. If you would like to speak with a ChapterWeb representative please feel free to call us at (530) 891-9146 Mon.-Fri. 8 a.m. – 5 p.m. PST or fill out our 30 day free trial sign up form.

Do I need to install any software on my computer to run ChapterWeb?2018-12-12T00:07:47+00:00

No. ChapterWeb is 100% browser-based, meaning it is completely operated within your existing Internet browser. You can login to ChapterWeb from any computer with an Internet connection.

Can I speak to other chapters using ChapterWeb before subscribing?2018-12-12T00:10:02+00:00

Yes. We encourage you to speak with a few of the chapters who have been using ChapterWeb and have agreed to assist other chapters who are seeking options. Please contact us at info@chapterweb.net for a ChapterWeb reference list.

Who created ChapterWeb?2018-09-27T18:58:15+00:00

A small team of web developers at Matson & Isom Technology Consulting in Chico, California.

Is ChapterWeb secure?2018-09-27T19:00:40+00:00

ChapterWeb software is protected by SSL (Secure Socket Layer) encryption. Encryption allows you to protect sensitive traffic to and from the ChapterWeb site. SSL is the industry standard encryption technology. ChapterWeb provides the strongest SSL implementation available (128-bit encryption). This method of encryption is used on all sites on the World Wide Web requiring the input of credit card numbers and other sensitive information.

How often does ChapterWeb software change? Am I entitled to updates as a member?2018-12-12T00:22:08+00:00

As a subscriber to ChapterWeb, you are entitled to receive unlimited updates and revisions of the software as they become available. Our development team is continually upgrading the site to include the best features and industry standards. Through MITC’s ProSupport® remote support program, feedback from Web administrators is proactively compiled and closely reviewed for prompt inclusion in the ChapterWeb feature set. As new technologies and features are introduced, you will receive communications from us notifying you of the latest additions and features. We also welcome your suggestions, so please feel free to let us know what features/additions you think would make ChapterWeb a better product!

As an administrator, can I send email to all members notifying them of important news and events?2018-12-12T00:23:32+00:00

Yes. Website administrators have the ability to send bulk email to all chapter members notifying them of important events, deadlines, notification of new newsletters posted online and whatever else is important to your chapter. The ChapterWeb email module allows administrators to send email messages to all members or select members of your chapter.

How do I reset my password?2019-04-23T21:49:32+00:00

All  members are allowed to change their own passwords within ChapterWeb.

Follow the steps below to successfully change your password:

1. Once you have logged in, you'll want to click on your name on the upper right hand corner (see item 1 below).



2. Once you've clicked here you'll be able to see your information. Click on "Edit member" on the upper right hand corner (see item 2 below).



3. Scroll down to the bottom until you see the "Password" field. Delete your current password and type in your new one in both fields to confirm.

4. Press "Save" when you are finished!