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Home » Communication » Confirmation emails

6/8/2010 9:53:35 PM Lisa_Oudt Posts: 5	When a member signs up for a new philanthropy opportunity we have our default set to issue an email notifying them that the sign up was successful. The problem is that when the email is sent we don't know who it's for ... meaning... if the Patroness and their two daughters are both signing up for things and the email address is the same for all three of them the email confirmation has no notation of the sign up being for the Patroness, Daughter 1 or Daughter 2. Is there a way for the system to note that "this is to confirm that Betty signed up for XYZ"? Thank you!
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6/9/2010 9:35:00 AM Kimberly Posts: 33	Hi Lisa, The way confirmations are set up now is that a generic response is sent back to someone once they sign up for an event. The systems knows who to send the email to by whichever email address is listed in their member profile. If someone is set to share an email address with their daughter, then unfortunately there is no way to customized that message to show who the email is for. They'll either need to get separate email addresses or remember who signed up for which event. Let me know if you need anymore explanation. Thank you - -- Kimberly ChapterWeb Support
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