Support

Need assistance? We offer a variety of ways that we can help support you.

Read Our How-To Guide

How to Guide

Need a step-by-step guide? Read our How-To blog

Support Request

Help Request

Have a question? Create a Support Request

Watch Online Tutorials

Watch Screencasts

Need a visual guide? View our tutorials

ChapterWeb 2.0 Training Materials

Get your members ready for using ChapterWeb by using our pre-made training materials.

Download a quick glance guide for ChapterWeb 2.0 in either PDF or Microsoft Word formats. This is great for regular members to print out on recipe cards and keep neear their computers as a quick guide.

Download our premade Power Point Presentation.

Support Policy

We offer extensive support to all of chapters both just signing on and those who have been with us for years.

New Chapters

New chapters just signing on with us will recieve a free 90 minute training session, free imports of all of their members and hours information, as well as free unlimited email and forum support. After our initial phone training we allow up to one hour of phone support per chapter a month. This means, that most chapters will want to designate a technical contact whom all phone support requests go through. After the one hour limit is reached, we charge $100/hr. for phone support.

Existing Chapters

Existing chapters will recieve the same benefits as chapters just signing up. Free access to our email support, our forums, as well as free access to our How-To guides. We'll also provide a free 90 minute training to any chapters moving over from ChapterWeb Classic to ChapterWeb 2.0. Chapters already signed on with us will also receive an hour of free phone support each month. After the hour is reached, we'll charge $100/hr. for phone support.

Customizations

Our product is extremely flexible for customizations and design changes to fit your chapters unique needs. We ask that any programming customizations specific to just your chapter be billed outside of your annual agreement at $150/hr. All custom design work will be billed at $100/hr. Customizations should be given to us via our support email. You'll want to allow 4-8 weeks of lead time (depending on the scope) so that we are given enough time to put each change into place.

Still have questions? Feel free to contact us.