Frequently Asked Questions about ChapterWeb

Set Up and General Information

Signing Up and Getting Started

Support

Set Up and General Information

Can I demo ChapterWeb before deciding to subscribe?

Absolutely. We encourage you to try ChapterWeb for yourself for free to see if it meets all of your chapters communication needs. We have ChapterWeb representatives who would love to walk you through the demo site so you are totally comfortable with how to use it. If you would like to speak with a ChapterWeb representative please feel free to call us at (530) 891-9146 Mon.-Fri. 8 a.m. - 5 p.m. P.S.T or fill out our 30 day free trial sign up form.

Do I need to install any software on my computer to run ChapterWeb?

No. ChapterWeb is 100% browser-based, meaning it is completely operated within your existing Internet browser. You can log into ChapterWeb from any computer with an Internet connection.

Can I speak to other chapters using ChapterWeb before subscribing?

Yes. We encourage you to speak with a few of the chapters who have been using ChapterWeb and have agreed to assist other chapters who are seeking options. Please contact us at info@chapterweb.net for a ChapterWeb reference list.

Who created ChapterWeb?

A small team of web developers at Matson & Isom Technology Consulting in Chico, California.

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Signing Up and Getting Started

How do I order ChapterWeb?

To get started using ChapterWeb simply complete our sign up form. One of our representatives will contact you shortly thereafter with instructions for payment and getting started.

What does ChapterWeb cost?

ChapterWeb requires a one-time license fee of $1,000 and an annual hosting, maintenance and support fee of $800. The one-time licensing fee allows our team to create your site including all of the dynamic member and administrator tools, issue a login account to your Web site administrator and schedule an initial phone training session with your Web site administrator to go through each and every module with one of our technicians to ensure you get started on the right foot. The initial phone training typically lasts anywhere from 1-2 hours depending on your Web site administrator's knowledge of computers and basic Internet usage. The annual subscription fee covers web site hosting, unlimited updates/upgrades to the ChapterWeb software, and personal over-the-phone support for help regarding the ChapterWeb software. We understand that National Charity League is a non-profit organization and funds to get a web site up and running are often limited so we are willing to work with your chapter's specific needs regarding funding. Our goal is to save your chapter money by virtually eliminating expensive costs of conventional distribution of information to your membership such as newsletter printing and mailing, cumbersome hours entry and submittal, as well as other communication efforts that are continually costing your chapter valuable dollars and time. Be sure to ask us about our flexible payment options and our Referral Incentive program which can help greatly reduce your annual fees.

How long does it take to get my ChapterWeb site set up after joining?

After joining ChapterWeb we can have your site up and running and ready for your content entry in a just a few hours. We will issue your designated web administrator a login name and password so that they may begin entering member accounts and chapter information. We will also schedule an over-the-phone training session with your web administrator to make sure you get started on the right foot.

Do I have to sign a contract for ChapterWeb?

When you sign up for ChapterWeb services we do require that you agree to our Subscriber Agreement. We do not typically require that you sign anything unless your chapter specifically requests a signed contract.

I have a web site for my chapter, what can ChapterWeb provide in addition to my established Web site?

We can walk you through the process of linking your existing site to the member login area of ChapterWeb to create a seamless integration of both systems.

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Support

Is ChapterWeb secure?

ChapterWeb software is protected by SSL (Secure Socket Layer) encryption. Encryption allows you to protect sensitive traffic to and from the ChapterWeb site. SSL is the industry standard encryption technology. ChapterWeb provides the strongest SSL implementation available (128-bit encryption). This method of encryption is used on all sites on the World Wide Web requiring the input of credit card numbers and other sensitive information.

How often does ChapterWeb software change? Am I entitled to updates as a member?

As a subscriber to ChapterWeb you are entitled to receive unlimited updates and revisions of the software as they become available. Our development team is continually upgrading the site to include the best features and industry standards. Through MITC’s ProSupport® remote support program, feedback from Web administrators is proactively compiled and closely reviewed for prompt inclusion in the ChapterWeb feature set. As new technologies and features are introduced you will receive communications from us notifying you of the latest additions and features. We also welcome your suggestions so please feel free to let us know what features/additions you think would make ChapterWeb a better product!

As a Website administrator can I send email to all members notifying them of important news and events?

Yes. Website administrators have the ability to send bulk email to all chapter members notifying them of important events, deadlines, notification of new newsletters posted online and whatever else is important to your chapter. The ChapterWeb email module allows administrators to send email messages to all members or select members of your chapter such as committees and Ticktocker classes.

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