Frequently Asked Questions about ChapterWeb
Absolutely. We encourage you to try ChapterWeb for yourself for free to see if it meets all of your chapter’s communication needs. We have ChapterWeb representatives who would love to walk you through the demo site so that you are totally comfortable with how to use it. If you would like to speak with a ChapterWeb representative please feel free to call us at (530) 891-9146 Mon.-Fri. 8 a.m. – 5 p.m. PST or fill out our 30 day free trial sign up form.
No. ChapterWeb is 100% browser-based, meaning it is completely operated within your existing Internet browser. You can login to ChapterWeb from any computer with an Internet connection.
Yes. We encourage you to speak with a few of the chapters who have been using ChapterWeb and have agreed to assist other chapters who are seeking options. Please contact us at email@example.com for a ChapterWeb reference list.
A small team of web developers at Matson & Isom Technology Consulting in Chico, California.
To get started using ChapterWeb simply complete our sign-up form. One of our representatives will contact you shortly thereafter with instructions for payment and getting started.
ChapterWeb requires a one-time license fee of $1,000.00 and an annual hosting, maintenance and support fee of $1,188 ($99 per month). The one-time licensing fee allows our team to create your site including all of the dynamic member and administrator tools, issue a login account to your website administrator, and schedule an initial phone training session with your website administrator to go through each module with one of our technicians to ensure you get started on the right foot. The initial phone training typically lasts 1-2 hours depending on your website administrator’s knowledge of computers and basic Internet usage. The annual subscription fee covers web site hosting, unlimited updates/upgrades, and personal over-the-phone support. Be sure to ask us about our flexible payment options and our Referral Incentive program which can help greatly reduce your annual fees.
After joining ChapterWeb, we can have your site up, running, and ready for your content entry in a just a few hours. We will issue your designated web administrator a login name and password so that they may begin entering member accounts and chapter information. We will also schedule an over-the-phone training session with your web administrator to make sure you get started on the right foot.
When you sign up for ChapterWeb services we do require that you agree to our Subscriber Agreement. We do not typically require that you sign anything unless your chapter specifically requests a signed contract.
We can walk you through the process of linking your existing site to the member login area of ChapterWeb to create a seamless integration of both systems.
ChapterWeb software is protected by SSL (Secure Socket Layer) encryption. Encryption allows you to protect sensitive traffic to and from the ChapterWeb site. SSL is the industry standard encryption technology. ChapterWeb provides the strongest SSL implementation available (128-bit encryption). This method of encryption is used on all sites on the World Wide Web requiring the input of credit card numbers and other sensitive information.
As a subscriber to ChapterWeb, you are entitled to receive unlimited updates and revisions of the software as they become available. Our development team is continually upgrading the site to include the best features and industry standards. Through MITC’s ProSupport® remote support program, feedback from Web administrators is proactively compiled and closely reviewed for prompt inclusion in the ChapterWeb feature set. As new technologies and features are introduced, you will receive communications from us notifying you of the latest additions and features. We also welcome your suggestions, so please feel free to let us know what features/additions you think would make ChapterWeb a better product!
Yes. Website administrators have the ability to send bulk email to all chapter members notifying them of important events, deadlines, notification of new newsletters posted online and whatever else is important to your chapter. The ChapterWeb email module allows administrators to send email messages to all members or select members of your chapter.
All members are allowed to change their own passwords within ChapterWeb.
Follow the steps below to successfully change your password:
1. Once you have logged in, you'll want to click on your name on the upper right hand corner (see item 1 below).
2. Once you've clicked here you'll be able to see your information. Click on "Edit member" on the upper right hand corner (see item 2 below).
3. Scroll down to the bottom until you see the "Password" field. Delete your current password and type in your new one in both fields to confirm.
4. Press "Save" when you are finished!